All services are restored and are operating as expected. We sincerely apologize for the disruption in your day and understand the impact on your district users, families, and stakeholders. If you are not already subscribed to our status page, please do so at: status.titank12.com.
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As identified in the previous communication, LINQ discovered an inconsistency in the API image file in the release last night. To resolve this, our Cloud Operations team will need to recycle our servers to update the image. The process will take 60-90 minutes to restore normal operations. We anticipate starting this process in 15 minutes. Depending on your region, the timing of the offline maintenance will vary as it is a rolling process. During this time, you will still be able to access the POS and serve meals. Again, we apologize for the service disruption. We are working as fast as possible to ensure the timely restoration of all services.
Engineering has diagnosed the issue. The issue is related to an inconsistency in the API image file that was released last night. We will correct it shortly. We will alert you in advance if the correction requires a temporary restart of our service. We sincerely apologize for the issue and are working quickly to restore reporting and normal operations.
We are continuing to research the issue with 500 errors in Student Management and reviewing reports within the platform. Will send another update in 15 minutes.
Intermittent issues with 500 errors in Student Management and reviewing reports within the platform. We are working to resolve the issue and will send another update in 15 minutes.