TITAN Is experiencing slowness or outages

Resolved

Again, we are sorry for the disruption today. We have restored full TITAN functionality. We will follow up with more information about the outage later this week. If you have any questions, please do not hesitate to contact TITAN Support at support@titank12.com or (844) 467-4700.

Updated

We are currently at 95% restored. We anticipate full resumption of service imminently. We will post once everyone is back online and confirm service availability. Although less than ideal, we appreciate everyone’s patience as we have worked through a difficult day for our community of TITAN users. We sincerely appreciate that you have been patient with our frontline support and services team. Again, we are humbly sorry for impacting your operations and the rough start to your week. We will conduct a full debrief of the situation later this week.

Updated

We are approximately 50% restored. We will continue to update our status page regularly as we monitor progress. For those districts using our POS and who served lunch offline, you may notice that it takes several minutes to synchronize your meal transactions to the TITAN service when you log into our service.

Updated

Engineering continues to finalize the rollback of the weekend database script. We are in the final stage of the process of restoring routine service. We are a little over 25% complete in the final phase. We will provide an update shortly on timing. Again, we are sorry for the disruption in your day-to-day activities. We are working on updating TITAN as quickly as possible.

Updated

We wish we had better news. However, we started a cleanup routine on Sunday morning. This morning, the process was showing as nearing completion. Unfortunately, we determined that we should terminate the script and roll back the changes for fear of a hung process. We anticipate being offline for several hours today as this is a substantive process rollback. We will update the timing after we gauge the speed at which the process is processing. Again, we are very sorry. This service restoration is not how we want you to start your Monday morning.

Updated

We are very sorry. TITAN is currently offline for unscheduled maintenance. Over the weekend, LINQ was performing cleanup routines on the data. One of our scripts did not complete as expected last night. We are currently rolling back the update of the changes. We will post an additional update as soon as we have more information about the expected resumption of service.

Investigating

TITAN School Solutions continues to experience a disruption of services. Our Engineers are looking into a potential SQL issue that is impacting performance. The team will continue to work to resolve the disruption and will post additional information as it is made available. Please note that off-line serving from your POS is available and will synchronize data when services resume as normal. We apologize for the inconvenience.

Updated

TITAN School Solutions continues to experience a disruption of services. Our Engineering team is investigating.
The team is continuing to work to resolve the disruption and will post additional information as it is made available. Please note that off-line serving from your POS is available and will synchronize data when services resume as normal. We apologize for the inconvenience.

Opened

TITAN School Solutions is currently experiencing a disruption of services. The issue was identified at 2022-01-10 5:30 EST. The team is aware of the situation and is currently working to resolve in a timely manner. Please note that off-line serving from your POS is available and will synchronize data when services resume as normal. Additional information will be posted here as it becomes available. We apologize for any inconvenience this has caused your users. Thank you.

13 Affected Services: