TITAN POS Service Degradation - Google Cloud

Resolved

All services are now operating as normal. We apologize for any inconvenience this has caused your users. If you have any additional questions or concerns, please contact TITAN support at support@titank12.com or (844) 467-4700. Thank you.

Opened

TITAN School Solutions is currently experiencing service Degradation with the following services being cause by Google Cloud Functions:
Service Health

This page provides status information on the services that are part of Google Cloud. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact Support. Learn more about what’s posted on the dashboard in this FAQ. For additional information on these services, please visit https://cloud.google.com/.

Incident affecting Google Cloud Functions

503 error response can be observed for Google Cloud Functions
Incident began at 2022-08-04 05:47 (all times are US/Pacific).

Currently affected location(s)
Taiwan (asia-east1)Hong Kong (asia-east2)Tokyo (asia-northeast1)Osaka (asia-northeast2)Seoul (asia-northeast3)Singapore (asia-southeast1)Jakarta (asia-southeast2)Sydney (australia-southeast1)Warsaw (europe-central2)Belgium (europe-west1)London (europe-west2)Frankfurt (europe-west3)Zurich (europe-west6)Montréal (northamerica-northeast1)São Paulo (southamerica-east1)Iowa (us-central1)South Carolina (us-east1)Northern Virginia (us-east4)Oregon (us-west1)Los Angeles (us-west2)

4 Aug 2022
10:05 PDT
Summary: 503 error response can be observed for Google Cloud FunctionsDescription: Mitigation work is currently underway by our engineering team.We do not have an ETA for mitigation at this point.We will provide more information by Thursday, 2022-08-04
11:30 US/Pacific.Diagnosis: Cloud Scheduler jobs are failing due to 503 error from Google Cloud Functions.Workaround: None at this time.

4 Aug 2022
08:22 PDT
Summary: 503 error response can be observed for Google Cloud FunctionsDescription: Mitigation work is still underway by our engineering team.The mitigation is expected to complete by Thursday, 2022-08-04 09:30 US/Pacific.We will provide more information
by Thursday, 2022-08-04 09:30 US/Pacific.Diagnosis: Cloud Scheduler jobs are failing due to 503 error from Google Cloud FunctionsWorkaround: None at this time.

4 Aug 2022
07:47 PDT
Summary: 503 error response can be observed for Google Cloud FunctionsDescription: Mitigation work is still underway by our engineering team.The mitigation is expected to complete by Thursday, 2022-08-04 08:30 US/Pacific.We will provide more information
by Thursday, 2022-08-04 08:30 US/Pacific.Diagnosis: Cloud Scheduler jobs are failing due to 503 error from Google Cloud FunctionsWorkaround: None at this time.
Affected Services:

  • User Services / Point of Service

  • Infrastructure / Google Cloud

We are monitoring the issue and taking corrective action as necessary to ensure a responsive user experience. Additional information will be posted here as it becomes available. We apologize for any inconvenience this has caused your users. Thank you.

2 Affected Services: