TITAN School Solutions

Family Portal

  1. Overview
  2. User Services
  3. Family Portal
  4. Issue

Chase Payment Service Degradation

Resolved

All services are now operating as normal. We apologize for any inconvenience this has caused your users. If you have any additional questions or concerns, please contact TITAN support at support@titank12.com or (844) 467-4700. Thank you.

Opened

Please be advised that we have detected an emerging issue where some clients are experiencing Timeout Errors and 500/502 responses.

TITAN School Solutions is currently experiencing Degraded Approval Rates when processing payments with the following services:
Affected Services:

  • User Services / Family Portal

We are monitoring the issue with Chase Payments and taking corrective action as necessary to ensure a responsive user experience. Additional information will be posted here as it becomes available. We apologize for any inconvenience this has caused your users. Thank you.

Chase Reference Number: INC24888958
Incident Creation Date: 02/06/2023 03:36:43 PM ET