Point of Service
TITAN POS Transaction Processing
As of 9:00 am August 24, the processing of the remaining small subset of unprocessed POS transactions from Monday’s period of slowness is complete. One transaction failed and is being investigated by our technical team. The root cause of Monday’s issue has been identified as maintenance-related errors on a third-party data tool used within the POS system. Our improved POS queueing captured all transactions during the slowness brought about by these errors. Our technical team was also able to identify and improve the processing of the queued transactions as a result of this incident. Our technical team will continue to prioritize continuous improvement in the stability and resilience of our POS system processing.
If you created a support case on the missing transactions and now see all transactions processed correctly, please email the LINQ support team at support@titank12.com and let us know to close the case. If you are still unable to see any transactions from Monday, August 21, please email the support team for additional assistance.
We apologize for the inconvenience and thank you for your patience during the resolution. If you have any questions, please contact our support team.
TITAN POS Transaction Processing. As of 12:00 pm, August 23, the processing of the remaining small subset of unprocessed POS transactions from Monday’s period of latency is 20% complete and processing will continue until all have been completed. These transactions require additional authorization work from our technical team. Currently, approximately 96% of all transactions queued during the slowdown have been successfully processed. We will continue to post daily progress reports until all transactions have been processed and will also reply directly to LINQ support cases related to missing transactions.
We apologize for the inconvenience and thank you for your patience during the resolution. If you have any questions, please email our LINQ Nutrition support team at support@titank12.com.
As of 11:00 am, August 22 the majority of transactions queued during Monday’s period of slowness in the POS system were successfully processed on Monday evening. A small number of unprocessed transactions are being confirmed and will be addressed by our technical team, and we will continue to provide updates on the status of these remaining transactions. If you have created a support case on the missing transactions and now see all transactions processed correctly, please email the LINQ support team and let us know to close the case. If you are still missing transactions from yesterday, we will continue to update with progress reports.
Our technical team is completing its detailed assessment of the cause of the errors experienced during Monday’s period of latency and will also continue to prioritize their improvements to transaction processing in the POS system. We apologize for the inconvenience and thank you for your patience during the resolution. If you have any questions, please email our LINQ Nutrition support team at support@titank12.com.
As of 11:50 pm Monday, August 21, the majority of transactions queued during Monday’s period of slowness in the POS system have been successfully processed. A small number of transactions remain to be addressed on Tuesday morning, and we will continue to provide updates on the status of remaining transactions.
Our technical team is completing its detailed assessment of the cause of the errors experienced during Monday’s period of latency and will also continue to prioritize their improvements to transaction processing in the POS system. We apologize for the inconvenience and thank you for your patience during the resolution. If you have any questions, please email our LINQ Nutrition support team at support@titank12.com.
As of 1:15 pm on Monday, August 21, TITAN Point of Service experienced a low level of API errors causing some slowness in processing today’s meal transactions. Our technical team is resolving the errors and is working diligently to complete the processing of transactions that were delayed. At this time, it is not necessary to manually enter those delayed transactions. We apologize for the inconvenience and thank you for your patience. Please email our support team at support@titank12.com for assistance if needed.