Point of Service
Service Degradation
As of 9:00 PM EDT September 7, all transactions delayed during yesterday’s period of slowness in the POS system have been processed. 808 transactions processed with errors and are being further researched by our engineering team. We will update districts directly with information on those transactions.
Our support team is adding additional resources to improve our general phone and case response time, including responding to all cases reporting issues on 9/6. If you believe that there are still missing transactions from the 9/6 period of slowness, please update your existing support cases or submit a new case to support@titank12.com with the subject line: Transaction Sync 9/6/23.
We greatly apologize for the disruption to your district operations and thank you for your patience while this issue was resolved. Please subscribe to our status page here at https://titank12.hund.io for easier access to status updates.
As of 9:00 am September 7, the majority of the transactions delayed during yesterday’s period of slowness in the POS system have been processed. There remains a small subset of unprocessed transactions that require additional work from our technical team and that work is being completed. The cause of yesterday’s period of slowness was related to the ongoing work to improve the speed, stability and reliability of overall POS processing in all network conditions. Our technical team will continue to prioritize continuous improvement in POS processing.
We know that response times have lengthened during August and we apologize for the inconvenience. Our team is adding resources and prioritizing cases for these urgent processing issues, including all submitted cases related to yesterday’s period of slowness. If you have not submitted a case and identify that there are still transactions not accounted for from yesterday, please contact us and let us know by submitting an email support case to support@titank12.com with the subject line: Transaction Sync 9/6/23.
We greatly apologize for the inconvenience and thank you for your patience while we resolve this issue and continue to improve the product. Please subscribe to our status page at https://titank12.hund.io for easier access to updates.
We believe we have captured all transactions for service on 9/6/2023. The platform is working on processing those transactions. Please monitor by reviewing your reporting to identify if your transactions have processed.
We are also reviewing cases submitted where duplicate transactions may have been processed to determine how we can help address these cases. We will provide continued updates until the issues are fully resolved.
If you identify that there are still transactions not accounted for, please contact us and let us know by submitting an email support case to support@titank12.com and subject line: Transaction Sync 9/6/23.
LINQ Nutrition, TITAN is currently experiencing slowness with the following services:
Affected Services:
- User Services / Point of Service
Reports have been received about the logging of POS transactions at your terminals.
We are monitoring the issue and taking corrective action to ensure that all transactions are processed.
Additional information will be posted here as it becomes available. We apologize for any inconvenience this has caused your users and thank you for your patience.