LINQ District Nutrition - Service Degradation - Status Page

Resolved Oct 31, 2023 1:43 PM PDT

As of 4:30 pm EDT, LINQ Nutrition, TITAN is operating as normal. The engineering team has confirmed that a query-based database issue caused intermittent connectivity and errors within POS, District Portal and Admin Portal earlier today. The issue has been resolved. We apologize for the inconvenience and thank you for your patience.
Please reach out to our support team at 888-464-5467 or email to support@titank12.com on these issues or any other LINQ Nutrition questions. For status updates, please have your users subscribe to our status page at https://titank12.hund.io. When you subscribe, check ALL to receive all updates by email.

Investigating Oct 31, 2023 10:01 AM PDT

LINQ Nutrition, TITAN is currently experiencing slowness with the following services:
Affected Services:

User Services / Point of Service
User Services / District Portal
User Services / Reporting

We are investigating the issue and taking corrective action as necessary to ensure a responsive user experience. Additional information will be posted here as it becomes available. We apologize for any inconvenience this has caused your users. Thank you.

Monitoring Oct 16, 2023 2:00 PM PDT

As of 4:45 PM ET, LINQ District Nutrition/TITAN is no longer experiencing delays. We have identified the cause of the delay and are confident the issue is resolved. Your off-line serving from your POS should be synchronizing your data before the end of day today. Thank you.

Problem Identified Oct 16, 2023 12:15 PM PDT

As of 3:00 PM ET, LINQ District Nutrition/TITAN is currently experiencing a disruption of services. Our technical team is investigating the issue and is currently working to resolve in a timely manner. Please note that off-line serving from your POS is available and will synchronize data when services resume as normal. Additional information will be posted here as it becomes available. We apologize for any inconvenience this has caused your users and thank you for your patience.

Monitoring Oct 6, 2023 4:02 AM PDT

As of 7 AM EDT, LINQ District Nutrition is experiencing normal service availability. Our technical teams are monitoring all aspects of system performance, including the POS system. We appreciate your feedback and patience as we continue to improve our customer experience.

In our release on October 4, an adjustment was made to the LINQ Connect configuration, increasing the district’s low balance notices. Because of meal costs, the low balance notification minimum was increased from $5 to $10. Due to the update, all users of LINQ Connect may have received a low balance notification. It does not change their balances. This message may have also been sent to families that participate in the free or reduced meal program. Please note, they will not be sent these notifications in the future unless they activate them in LINQ Connect.

Please reach out to our support team at 888-464-5467 or email to support@titank12.com for any LINQ District Nutrition questions. For status updates, please have your users subscribe to this status page at https://titank12.hund.io. When you subscribe, check ALL to receive all updates by email.

Monitoring Oct 5, 2023 6:56 AM PDT

As of 10 AM EDT, LINQ District Nutrition is experiencing normal service availability. Our technical teams are monitoring all aspects of system performance, including the POS system. We appreciate your feedback and patience as we continue to improve our customer experience.

Monitoring Oct 3, 2023 3:09 PM PDT

As of 6 PM EDT, LINQ District Nutrition is experiencing normal service availability. Our technical teams are monitoring all aspects of performance and will respond immediately to any reports of processing slowness or errors. We appreciate your feedback and patience as we continue to improve our customer experience.

Monitoring Oct 2, 2023 3:47 PM PDT

LINQ District Nutrition has returned to normal service availability. At approximately 1:30 pm EDT today, we experienced server issues which caused performance issues within the District Portal and POS modules. Our technical teams are monitoring server performance and additional information may be posted here as needed. We apologize for the inconvenience and thank you for your feedback and patience as we resolve these issues. Please reach out to our support team at 888-464-5467 or email to support@titank12.com for any other LINQ District Nutrition questions.

Investigating Oct 2, 2023 11:15 AM PDT

LINQ District Nutrition is currently experiencing slowness with the following services:

Affected Services:

User Services / Point of Service
User Services / District Portal
User Services / Reporting

We are monitoring the issue and taking corrective action as necessary to return to normal operations. Additional information will be posted here as it becomes available. We apologize for any inconvenience this has caused your district’s users and thank you for your patience. For status updates, please have your users subscribe to our status page at https://titank12.hund.io. When you subscribe, check ALL to receive all updates by email.

Investigating Sep 27, 2023 10:38 AM PDT

Tuesday, September 27
LINQ District Nutrition may experience slowness in processing during high volume periods, which may intermittently affect processes including POS. Our technical team continues to see improvements in overall performance, but we did receive some district reports yesterday on errors during serving sessions that are being investigated. The team will be actively monitoring performance and errors and we encourage districts to report any errors or delayed transaction processing.
Throughout last weekend the technical team processed over 98,000 transactions previously blocked by errors. We encourage all districts that have observed or reported incorrect transaction counts to recheck their reporting for any updates. Our support team continues to work to resolve outstanding cases on delayed transaction processing with the highest urgency.
We apologize for the continued inconvenience and thank you for your continued feedback and patience as we work towards resolution of all issues. Please call our support line, update existing support cases or submit a new case to
support@titank12.com
for related issues.
For status updates, please have your users subscribe to our status page at
https://titank12.hund.io
.